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Frequently asked questions
How do you choose the products you sell?
Every product undergoes a careful vetting and testing process, including:
- Ingredient transparency review
- Clinical efficacy results
- Dermatologist and esthetician insight
- Real customer performance feedback
We only carry formulas we would confidently use ourselves and recommend to those we love.
Are your products authentic?
Yes — 100% authentic.
We source directly from brands and authorized distributors.
We never sell replicas, reformulations, or grey-market items.
Are your products safe for sensitive skin?
Most of our products are formulated to be gentle and dermatologist-tested.
However, because each skin type is unique, we recommend:
- Patch testing before first use
- Introducing new products gradually
If you are unsure which product fits your skin needs, our support team can guide you.
What is your Satisfaction Guarantee?
We want you to feel confident in every purchase.
If a product doesn’t meet your expectations, contact us within 30 days of delivery and we will assist with a replacement or store credit.
Your confidence is our priority.
What is your Returns Policy?
Eligible unused and unopened products may be returned within 14 days of receiving your order.
Products that have been opened or used may be eligible for store credit, depending on condition and reason for return.
We keep the process simple and respectful.